Privacy Policy

1. Introduction

Lanna ("we", "us", "our") operates the website at lannanx.pro and provides watch repair and restoration services from our workshop at 73 Charoenrat Road, Wat Ket, Chiang Mai 50000, Thailand. We take the privacy of our clients and website visitors seriously. This policy explains what personal information we collect, how we use it, how long we keep it, and what rights you have in relation to it.

By using this website or submitting an enquiry, you acknowledge that you have read and understood this policy. If you have any questions, please contact us at [email protected].

2. Data We Collect

Information you provide

When you submit an enquiry through our contact form, we collect:

• Your name
• Your email address
• Your telephone number (if provided)
• The contents of your message, which may include information about your watch

Information collected automatically

When you visit our website, we may collect basic technical data such as your browser type, approximate location, and pages visited. This is gathered through analytics cookies if you have consented to their use. We do not collect this information if you decline cookies.

Legal basis for processing

We process your personal data on the following bases:

• Consent: for optional analytics and marketing cookies.
• Legitimate interest: for responding to enquiries and maintaining records of service work.
• Contract: when a service agreement is formed between us and you.

3. How We Use Your Information

We use the personal information you provide to:

• Respond to your enquiry and communicate about your watch
• Prepare service assessments and quotations
• Maintain records of work carried out (service documentation)
• Contact you with updates during the service period
• Issue invoices and process payment

We do not use your personal data for unsolicited marketing. We will only send you a follow-up communication if it is directly related to a watch or enquiry you submitted to us.

Data sharing

We do not sell your personal information. We may share data with the following in limited circumstances:

• Parts suppliers — order reference only, no personal contact details
• Courier services — name and address for return shipping of your watch
• Analytics providers (Google Analytics) — anonymous, aggregated data only, if cookies are accepted

4. Data Retention

We retain enquiry correspondence and service records for up to five years after the last interaction. This allows us to provide context if you return a watch for follow-up service and to maintain accurate records of work done. After this period, records are securely deleted. Payment records may be kept for a longer period as required by Thai tax law.

5. Data Security

We take reasonable precautions to protect your personal data. Our website uses HTTPS encryption for data in transit. Enquiry data stored in our systems is accessible only to workshop staff directly involved in your service. We do not store credit card or payment details on our systems.

In the unlikely event of a data breach affecting your personal information, we will notify you without undue delay and take steps to contain and address the incident.

6. Cookies

Our website uses cookies to remember your preferences and, if you consent, to gather anonymised analytics data. You can manage your cookie preferences at any time through our Cookie Policy page. Essential cookies required for the site to function cannot be disabled.

7. Your Rights

Under applicable Thai data protection law and, where relevant, the PDPA (Personal Data Protection Act B.E. 2562), you have the following rights:

• Right of access: You may request a copy of personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate data.
• Right to erasure: You may request deletion of your data, subject to our legitimate interest in retaining service records.
• Right to restrict processing: You may ask us to limit how we use your data.
• Right to data portability: You may request your data in a commonly used format.
• Right to object: You may object to processing based on legitimate interest.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies independently before providing any personal information.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. When we do, the revised version will be published here with an updated date. We encourage you to check this page periodically. Continued use of our website or services following any change constitutes acceptance of the updated policy.

11. Contact Us

Lanna
73 Charoenrat Road, Wat Ket, Chiang Mai 50000, Thailand
Email: [email protected]
Phone: +66 53 482 7916