Terms & Conditions

1. Definitions

The following terms are used throughout this document with the meanings set out below:

• "Agreement" means these Terms & Conditions, together with any service quotation or written correspondence between you and Lanna.
• "Service" means any watch repair, restoration, cleaning, adjustment, or related service offered by Lanna, including those described on this website.
• "User" / "You" / "Your" means any person who visits our website, submits an enquiry, or engages our services.
• "We" / "Us" / "Our" means Lanna, operating from 73 Charoenrat Road, Wat Ket, Chiang Mai 50000, Thailand.
• "Content" means text, images, descriptions, and other materials published on this website.
• "Watch" / "Timepiece" means the item or items you submit to us for assessment or service.

2. Acceptance of Terms

By using this website or submitting a watch or enquiry to Lanna, you confirm that:

• You are at least 18 years of age, or have the consent of a parent or guardian.
• You have the legal capacity to enter into an agreement.
• You have read and understood these terms and agree to be bound by them.
• Where you are acting on behalf of an organisation, you have authority to do so.

If you do not agree with any part of these terms, we kindly ask that you refrain from submitting your watch for service and contact us to discuss your concerns instead.

3. Service Description

Lanna provides watchmaking and horological services from our workshop in Chiang Mai, Thailand. Our services include:

• Service Check & Clean — a gentle inspection and cleaning for watches returning to regular wear.
• Movement Overhaul — a thorough disassembly, cleaning, lubrication, and regulation of mechanical movements.
• Fine Restoration — comprehensive movement overhaul combined with careful attention to case finish, dial, and hands, for elegant or vintage pieces.

Service availability

Services are available to clients based in Thailand and internationally. We accept watches by in-person visit to our workshop or, for clients outside Chiang Mai, by prior arrangement via post or courier. Service timelines given on our website are estimates only and may vary depending on the condition of the watch, parts availability, and workshop capacity.

Pre-service assessment

Upon receiving a watch, we carry out an initial assessment before any work begins. If our findings suggest that the work required differs significantly from the original quotation, we will contact you to discuss before proceeding.

4. User Responsibilities

Providing accurate information

You agree to provide accurate and complete information when submitting an enquiry or delivering a watch. Inaccurate information about a watch's condition, history, or ownership may affect the quality of our assessment and the work we carry out.

Ownership and authority

By submitting a watch, you confirm that you are its lawful owner, or that you have the explicit written permission of the owner to submit it for service. Lanna will not knowingly work on items reported stolen or under dispute.

Prohibited uses

When using this website, you agree not to:

• Submit false or misleading information.
• Attempt to access parts of our systems that are not intended for public use.
• Use automated tools to scrape or reproduce content from this website.
• Use any content from this website for commercial purposes without our prior written consent.
• Engage in any conduct that could damage our reputation or interfere with our operations.

5. Intellectual Property

All content on this website — including text, images, design elements, and descriptive copy — is the property of Lanna or our licensed contributors. You are welcome to view and share links to our website, but:

• You may not reproduce, copy, or republish our content without prior written permission.
• You are granted a limited, non-exclusive, non-transferable licence to view and use this website for personal, non-commercial purposes only.
• Any enquiry or communication you submit to us does not transfer intellectual property rights over your watch or its design to Lanna.

If you wish to use our content for any purpose beyond personal reference, please write to us at [email protected].

6. Payment Terms

Pricing

Service prices are quoted in Thai Baht (฿) and are subject to change. The price applicable to your service will be confirmed in writing before work commences. Any additional work identified during service will be quoted separately and will not proceed without your approval.

Payment methods

We accept payment by bank transfer, cash, and other methods confirmed at the time of booking. Full payment is required upon collection of the watch unless a different arrangement has been agreed in writing.

Deposits

For Fine Restoration work, we may request a partial deposit before commencing. This will be communicated clearly in our service quotation.

Uncollected watches

If a watch is not collected within 60 days of completion and we are unable to reach you, we reserve the right to apply a reasonable storage charge. We will make every reasonable effort to contact you before taking any such step.

Refunds

If you are not satisfied with our work, we ask you to return the watch to us and give us the opportunity to review and address your concerns. Where a fault in our workmanship is confirmed, we will re-service the relevant components at no additional charge within a reasonable period of the original service. Refunds are considered on a case-by-case basis and are not available where watch performance is affected by factors outside our control, such as impact damage, water ingress after collection, or normal wear.

7. Service Terms

Scope of work

The service we carry out is limited to what is described in the quotation or agreed in writing. We will not undertake additional work without your consent. Where the condition of a watch during disassembly reveals previously unknown issues, we will contact you before proceeding.

Handling and care

We handle every watch with the attentiveness and care it deserves. While we take great precautions, watchmaking involves the careful disassembly and handling of delicate components. Pre-existing fragility or hidden damage cannot always be detected before work begins. We will document the condition of your watch on receipt.

Return and delivery

Where watches are sent by post or courier, you are responsible for ensuring the item is adequately insured and packaged for transit to us. We will take similar care when returning a watch to you and will recommend appropriate courier options. Lanna is not liable for items lost or damaged in transit by third-party courier services.

Timelines

Estimated turnaround times are provided in good faith and depend on workshop capacity, parts sourcing, and the complexity of work revealed during assessment. We will keep you informed if timelines change.

8. Disclaimers

Our website and its content are provided as general information. While we take care to keep information accurate and current:

• Descriptions of services and timelines are illustrative and not contractually binding until confirmed in a written quotation.
• We make no representation that the outcome of any service will meet a specific standard of performance beyond what is ordinarily expected of careful professional watchmaking.
• Any information on this website regarding watch care, storage, or general guidance is offered in good faith and does not replace the advice of a qualified watchmaker reviewing your specific timepiece.

9. Limitation of Liability

To the extent permitted by Thai law, Lanna's liability in connection with any service or use of this website is limited as follows:

• Our total liability for any claim arising from a single service shall not exceed the amount you paid for that service.
• We are not liable for indirect, consequential, or incidental losses, including loss of use of a watch or its sentimental or market value, except where such loss results directly from our negligence.
• We are not liable for events beyond our reasonable control, including natural disasters, civil disruption, power failure, or delays by courier services.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

10. Indemnification

You agree to indemnify and hold Lanna, its staff, and associates harmless from any claims, losses, or expenses (including reasonable legal costs) arising from:

• Your breach of these terms.
• Inaccurate information you have provided regarding a watch or your authority to submit it.
• Your use of this website in a manner that causes harm to a third party.

11. Termination

Your right to withdraw

You may withdraw a service request at any time before work has commenced by contacting us in writing. If work has already begun, we will advise you of any costs incurred up to that point. We will make every effort to minimise costs where you withdraw early.

Our right to decline or cease service

We reserve the right to decline an enquiry or cease a service if we have reasonable grounds to believe that a watch has not been submitted in good faith, or where continued service is not technically advisable. In such cases, we will contact you to explain our position and return the watch to you promptly.

Survival

Sections relating to intellectual property, limitation of liability, indemnification, and dispute resolution shall survive the conclusion or termination of any service agreement.

12. Dispute Resolution

Governing law

These terms are governed by and construed in accordance with the laws of the Kingdom of Thailand, including applicable provisions of the Civil and Commercial Code of Thailand and relevant consumer protection legislation.

Jurisdiction

Any dispute arising from these terms or our services shall be subject to the jurisdiction of the courts of Chiang Mai Province, Thailand, unless otherwise agreed in writing.

Informal resolution

We encourage you to contact us directly in the first instance if you have a concern. Most matters can be resolved through open, straightforward communication and we are always willing to discuss your situation with care. Please write to us at [email protected].

13. General Provisions

• Entire agreement: These terms, together with any written service quotation, constitute the full agreement between us in relation to your use of this website and our services.
• Severability: If any provision of these terms is found to be unenforceable, the remaining provisions continue in full effect.
• Waiver: Our failure to enforce any provision does not constitute a waiver of our right to do so in the future.
• Assignment: You may not assign your rights or obligations under these terms without our prior written consent. We may assign our rights to a successor business, provided this does not materially affect your interests.
• Notices: Formal notices should be directed to us in writing at our address or email address below.

14. Changes to These Terms

We may update these terms from time to time to reflect changes in our services, operating practices, or applicable law. When we do so, the revised version will be published here with an updated effective date. We encourage you to review this page periodically. Continued use of our website or submission of a watch after any update constitutes acceptance of the revised terms.

15. Contact Information

If you have any questions about these terms or wish to discuss a service matter, please reach out: